Gaya APA

Fandy Tjiptono, Gregorius Chandra. (2007). Service, Quality Satisfaction (2). Yogyakarta: PENERBIT ANDI.

Gaya Chicago

Fandy Tjiptono, Gregorius Chandra. Service, Quality Satisfaction. 2 Yogyakarta: PENERBIT ANDI, 2007. Text.

Gaya MLA

Fandy Tjiptono, Gregorius Chandra. Service, Quality Satisfaction. 2 Yogyakarta: PENERBIT ANDI, 2007. Text.

Gaya Turabian

Fandy Tjiptono, Gregorius Chandra. Service, Quality Satisfaction. 2 Yogyakarta: PENERBIT ANDI, 2007. Print.