Gaya APA
Fandy Tjiptono, Gregorius Chandra. (2005).
Service, Quality Satisfaction (Edisi 2).
Yogyakarta:
C.V ANDI OFFSET.
Gaya Chicago
Fandy Tjiptono, Gregorius Chandra.
Service, Quality Satisfaction.
Edisi 2
Yogyakarta:
C.V ANDI OFFSET,
2005.
Text.
Gaya MLA
Fandy Tjiptono, Gregorius Chandra.
Service, Quality Satisfaction.
Edisi 2
Yogyakarta:
C.V ANDI OFFSET,
2005.
Text.
Gaya Turabian
Fandy Tjiptono, Gregorius Chandra.
Service, Quality Satisfaction.
Edisi 2
Yogyakarta:
C.V ANDI OFFSET,
2005.
Print.